Maven Gig Australia

Frequently Asked Questions (FAQs).

  • Getting Started

  • Maven Gig is a flexible way to earn money through eligible rideshare and delivery services, so you can shift seamlessly with the daily demand. Drive worry-free with access to new and near new Holden vehicles with unlimited kilometres, servicing and maintenance, insurance and roadside assistance.

    Our cars come to you direct from the manufacturer and include the latest in connectivity and safety technology.
  • Simply download the Maven app and select the option ‘Drive to earn with ride sharing and delivery services’.

    Enter in the following details to complete your profile
    1. Email address and create a password
    2. Full Name
    3. Mobile Number
    4. Date of Birth
    5. Mailing Address
    6. Drivers Licence
    7. Credit Card
    Refer to the Maven Gig Onboarding Document here.
  • The benefits are endless! All the information you need on Maven Gig can be found through the Maven app:

    • View all available vehicles, including colour and model
    • Schedule your collection
    • Find answers to FAQs
    • Update payment method
    • Renew your reservation
    • Schedule your return, with as little as 24-hour hand back notice
    • Important messages will be sent to your email, so be sure to check it every day
    • That you are at least 21 years of age
    • You are a registered ride-share driver
    • You have less than three at fault motor vehicle insurance claims in the past five years
    • Valid Australian Driver’s Licence
    • Passport or Medicare card
    • Proof Uber has approved you to drive on the Uber platform in Australia
    • Please bring a copy of the above documents to your collection appointment
  • Provided you are approved as a driver-partner for Uber in Australia, you qualify to apply for a Maven rental.
  • General Questions

  • Maven Gig is available across Australia in Melbourne, Sydney, Adelaide, Brisbane, Gold Coast and Sunshine Coast.
  • Absolutely! With our unlimited kilometres, you have the freedom to drive as much or as little as you like for both personal and ride-share use.
  • Yes, you can add a secondary driver to your account. They aren’t eligible to drive your Maven rental for ride-share use but can drive as much as they like for personal use.
  • Once you have downloaded the Maven app and completed the sign-up steps, one of our Maven Experts will review your profile to confirm your eligibility. If you meet the requirements, you will be approved and ready to book the next available appointment.
    • Reserve a vehicle in minutes! Within the app, a list of the available vehicles in your location will be listed - Simply select your preferred vehicle, a pick-up and return time and hit reserve. Next, choose an appointment time and confirm your reservation.

    • If there is no vehicle available, just keep checking the app and make sure you reserve the next available car or contact us on 1800 466 283 or gig.australia@maven.com. We will always do our best to get you hustling!
    • Unlimited kilometres
    • Scheduled servicing and maintenance
    • Comprehensive insurance
    • 24-hour roadside assistance
    • No joining or exit fees
    • Handback notice: 7 days
  • Yes! Your rental also includes a hire car licence for the state which you are driving in. Some states require you to carry a printed licence in your vehicle, this will be provided to you by Maven. Otherwise, your vehicle will be registered to operate as a ride-share vehicle.

    You may also be required to have your vehicle inspected during your rental period. Maven will contact you if this is required.

    Refer to the below table for information for your state.
    State License to operate as a booked hire car
    VIC No license needs to be carried in vehicle. Vehicle is registered with Commercial Passenger Vehicles Victoria.
    NSW No license is required.
    QLD Booked Hire Service is supplied by Maven with the vehicle.
    WA Charter Vehicle is supplied by Maven with the vehicle.
    • e-TAG charges (road tolls)
    • Infringements – parking and driver infringements
    • Damage outside of our Fair Wear and Tear Policy
    • Fuel
  • Accident and Insurance Questions

  • You sure are! We provide Maven Program Damage Cover which is a comprehensive insurance cover including 24/7 roadside assistance.
  • Yes. In the situation that you are liable for an insurance claim we provide a capped excess of;
    • Up to $1,000 for drivers aged 25 and above
    • Up to $1,500 for Drivers aged 21 to 24
  • Please read the Maven Accident Instructions (located in your glove box) if you are involved in an accident. Start by calling Maven Program Damage Cover on 1800 466 283 as soon as possible.

    An insurance holding fee of $400, or the maximum excess (if it is clear that you are at fault) would be charged on top of your weekly payment once you have made a claim.
  • For regular servicing and to keep everyone safe on the road, we require you to service your vehicle at the kilometre intervals outlined in the Owners handbook handbook, which can be found in your glovebox. Please see our list of service locations located in each state for your convenience.

    MELBOURNE
    Location Address Operating Hours Telephone Number
    Maven Hub (Pick-up location)
    Maven Head Office
    50 Turner St Port Melbourne 3207 Mon-Fri: 9:30am-4:00pm 1800 466 283
    Melbourne City Holden 32-42 Johnson St, South Melbourne VIC 3205 Mon-Fri: 7:30am-5:30pm; Sat & Sun: Closed 03 9999 5104
    Brighton Holden 67 Nepean Hwy Elsternwick 3185 Mon-Fri: 7:30am-5:30pm; Sat: 8:00am-12:00pm; Sun: Closed 03 9528 2222
    Mantello Holden Roxburgh Park 215 Somerton Rd Roxburgh Park 3064 Mon-Fri: 7:30am-5:30pm; Sat & Sun: Closed 03 9930 4444
    Alan Mance Holden Footscray 435 Barkly St Footscray 3011 Mon-Fri: 7:45am-5:30pm; Sat: 8:30am-12:00pm; Sun: Closed 03 9396 8000
    Patterson Cheney 407 Canterbury Road Vermont 3133 Mon-Fri: 8:30am-6:00pm; Sat: 9:00am-5:00pm 03 9262 6666
    Booran Holden 1212 Nepean Hwy Cheltenham 3193 Mon-Fri: 8:00am-5:00pm 03 9584 3333
    SYDNEY
    Location Address Operating Hours Telephone Number
    Maven Hub (Pick-up location)
    Peninsula Holden Bankstown
    376 Edgar St Bankstown 2200 Mon-Fri: 9:30am-4:00pm 02 9738 3400
    Peninsula Holden Bankstown 376 Edgar St Bankstown 2200 Mon-Fri: 7:30am-5:30pm; Sat: 8:00am-12:00pm 02 9738 3400
    Heartland Holden Blacktown 120-128 Sunnyholt Rd Blacktown 2148 Mon-Fri: 7:30am-5:30pm; Sat: 7:30am-12:00pm; Sun: Closed 02 8822 8333
    Alto Holden Chatswood 734 Pacific Hwy Chatswood 2064 Mon-Sat: 8:00am-5:30pm; Sat & Sun: Closed 02 8817 7700
    Suttons City Rosebery 1/1 Link Rd, Rosebery NSW 2017 Mon-Fri: 7:00am-6:00pm; Sat: 7:00am-1pm; Sun: Closed 02 9931 3000
    Suttons Arncliffe 93 Princes Highway, Arncliffe NSW 2205 Mon-Fri: 7:00am-5:30pm; Sat: 7:30am-12:30pm; Sun: Closed 02 9335 9000
    Suttons Chullora Cnr. Hume Highway and Waterloo Road, Chullora NW 2190 Mon-Fri: 7:00am-5:30pm; Sat & Sun: Closed 02 9642 0233
    Newcastle City Holden 254 Hannell St, Maryville NSW 2293 Mon-Fri: 7:30am-5:30pm; Sat: 9:00am-12:00pm 02 40441 5000
    Castle Hill Holden 2A Victoria Ave, Castle hill 2144 Mon-Fri: 7:30am-5:30pm; Sat & Sun: Closed 02 8999 7537
    Parramatta Holden 319-321 Church Street Granville 2142 Mon-Fri: 7:30am-5:30pm; Sat: 7:30am -12:00pm 1800 953 383
    ADELAIDE
    Location Address Operating Hours Telephone Number
    Maven Hub (Pick-up location)
    City Holden Adelaide
    260 Pirie St. Adelaide 5000 Mon-Fri: 9:30am-4:00pm 08 8223 7666
    City Holden Adelaide (Service) 194 Railway Terrace, Mile End 5031 Mon-Fri: 7:00am-5:30pm; Sat: 8:00am-12:00pm; Sun: Closed 08 8223 7666
    City Holden Hillcrest (Service) 327-329 North East Rd Hillcrest 5086 Mon-Fri: 7:00am-5:30pm; Sat: 7:00am-12:00pm; Sun: Closed 08 8261 5755
    BRISBANE
    Location Address Operating Hours Telephone Number
    Maven Hub (Pick-up location)
    Zupps Mt. Gravatt
    1310 Logan Rd, Mt. Gravatt 4122 Mon-Fri: 9:30am-4:00pm 07 3877 0000
    Zupps Mt. Gravatt 1310 Logan Rd, Mt. Gravatt 4122 Mon-Fri: 7:00am-5:30pm; Sat: 7:00am-12:00pm; Sun: Closed 07 3877 0000
    Eagers Holden Windsor 143 Newmarket Rd. Windsor 4030 Mon-Fri: 7:00am-5:30pm; Sat and Sun: Closed 07 3109 6711
    SUNSHINE COAST
    Location Address Operating Hours Telephone Number
    Sunco Holden 37 Wises Road Maroochydore QLD 4558 Mon-Fri: 7:30am-5:30pm; Sat and Sun: Closed 07 5456 8000
    GOLD COAST
    Location Address Operating Hours Telephone Number
    Robina Holden 16 Brabham Circuit, Robina QLD 4226 Mon-Fri: 7:00am-5:00pm; Sat: 8:00am-11:00am; Sun: Closed 07 5575 0500
    PERTH
    Location Address Operating Hours Telephone Number
    Maven Hub (Pick-up location)
    North City Holden
    345 Scarborough Beach Rd, Osborne Park WA Mon-Fri: 9:30am-4:00pm 08 9273 2222
    North City Holden 345 Scarborough Beach Rd, Osborne Park WA Mon-Fri: 7:30am-5:30pm; Sat & Sun: Closed 08 9273 2222
    Gardner Holden 1308 Albany Hwy, Cannington, WA Mon-Fri: 7:00am-5:30pm; Sat: 8:00am-11:00am; Sun: Closed 08 9356 9000


    If you have an issue that cannot be resolved within 48 hours you can call Maven Member Services directly and we can help you get back on the road as quickly as possible.
  • In the event a vehicle is not serviced an overdue service fee will apply of $150 per offence.
  • If anything ever seems wrong with the car (funny noise or a leak, etc.), take the car to one of our service locations for inspection, service or repair.

    If you have an issue that cannot be resolved within 24 hours, you can call Maven Member Services directly and we can help you get back on the road as quickly as possible.
  • Billing Questions

  • You are charged the $400 bond when you make your reservation via the Maven app. If we cannot process the funds, your reservation is not confirmed.

    Your weekly rental payment method on file is charged your weekly rental fee the night after you have collected your Maven vehicle.
    • We bill weekly,
    so your billing day will be the day of the week you started your reservation. So, if you start your reservation on a Tuesday, you will be charged every week on a Tuesday.
  • You can update your card in the Maven App. Please make sure the credit or debit card associated with your account is up to date and has sufficient funds before your billing date. Please note we do not accept pre-paid or gift cards.
  • If you miss your payment don’t worry, we’ll try again each Tuesday and Friday at 6am AEDT as well as the day of the week your rental starts.

    You can also pay any outstanding invoices yourself in the Maven App.

    If you fall more than two weeks behind in your rental payments, your reservation may be cancelled and your membership terminated.

    We understand things get tough, so if you need to chat about your payments contact us directly on 1800 466 283.
  • At Maven we don’t like to hide any of our terms. Below is a table of fees and when they would apply to you.
    • Unfair wear and tear (scratches, dints or similar)
    • Cost of professional cleaning or odour extraction due to the car being in an unsuitable state or due to smoking fee up to $300
    • Lost or damaged key fee $400
    • Wrong fuel put in car
    • Processing fee of $20 if we receive your tolls or infringements
    Please see page 4 of our Drivers Agreement for the comprehensive list.
  • Infringements of any kind incurred are the sole responsibility of the driver. Any infringements received by Maven will be redirected to you and will attract a $20 processing fee. Please be aware any infringement received will be posted to your nominated address.
  • You need to have a Linkt account (VIC, NSW, QLD only ), with your own eTag in your vehicle. Using other toll operator accounts (e.g. Eastlink, RMS) may cause your tolls to go to Maven directly. Please ensure you use a Linkt account, and always keep your account in positive balance to avoid additional fees.

    Any tolls which come through to Maven directly will incur a $20 admin fee per week.
  • Our prices are GST inclusive.
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