Maven Gig Frequently Asked Questions
Below are some of our most frequently asked questions.
What is Maven Gig?Maven Gig is a flexible car rental program that provides rideshare and delivery drivers access to a variety of cars at a great value with unlimited miles. Maintenance and insurance (less the deductible) are also included with your weekly rental rate.
What are the eligibility requirements?To be eligible, you must:
- Apply and be approved by Maven to be a member
- Be at least 21 years old (in all markets other than NYC)
- Possess a valid, U.S. state issued driver's license which is not suspended, revoked or restricted
- Must have a valid credit or debit card (no gift cards)
- Meet the eligibility requirements in the Member Agreement
- Accept the Lease/ Rental Agreement Terms and Conditions
- Read and accept General Motor’s Privacy Statement
Additional requirements for New York City:
- You must be 18 or older to rent a Maven vehicle in New York. In order to drive for a Maven Gig in NYC, you must comply with the NYC Taxi and Limousine Commission’s requirements, including that you are at least 19 years old.
- Possess a valid TLC License and an email address you have access to.
*You may rent from Maven at age 18. However, a TLC License requires drivers to be at least 19 years old.
What violations on my driving record could keep me from being accepted into the Maven Gig program?Leasee has not been convicted in the last 5 years of any of the following motor vehicle violations:
(i) Driving while operator’s license is restricted, suspended, revoked or denied;
(ii) Vehicular manslaughter, negligent homicide, felonious driving or felony with a vehicle;
(iii) Operating a vehicle while impaired, under the influence of alcohol or illegal drugs, or refusing a sobriety test;
(iv) Failure to stop or identify after a crash (includes leaving the scene of a crash; hit and run; giving false information to an officer);
(v) Eluding or attempting to elude a law enforcement officer;
(vi) Traffic violations resulting in death or serious injury; or
(vii) Any other significant violation warranting restriction or suspension of license;
Reserving a Maven Gig Car
How do I get a car to start driving for a ride share/delivery partner?Step 1: Sign up as a driver with the ridesharing and/or delivery partner of your choice.
Step 2: Download the Maven app and create a Maven Gig account.
1. Note, you must create a Maven Gig account if you are a new Maven member and want to reserve a car for commercial use
**Please have your driver's license and credit card information handy at the time of account creation.***
2. If you have a Maven City account already, you can enroll in Maven Gig by tapping the "More" button and selecting "Switch to Maven Gig."
Step 3: Please verify your account by clicking on the link in the verification email. Note: This step is required in order to complete your enrollment process.
Step 4: Once your account has been approved, sign into your account from your Maven app and reserve a vehicle.
Step 5: At the time of reservation, we will put a hold on your card on file, equal to one week’s rental + taxes, fees and incidental charges. Note: This is a hold on the funds, no money is taken from your account.
Step 6: Follow directions in the reservation confirmation email to pick up your car at the designated date and time.
Step 7: We will be providing you a Certificate of Insurance (COI) with your name and vehicle VIN details for signing up with various ridesharing and delivery platforms; this will be available within the Maven App after you schedule a reservation.
Accessing your COI: Open your Maven App and click More in the bottom right corner. You’ll see the Certificate of Insurance link where you can view the COI. We recommend that you check this prior to picking up your vehicle.
For how long can I keep a car?The program is structured as a lease for an initial period of 35 days in CALIFORNIA ONLY. In the U.S. outside of California, the program is structured as a 28 day rental. You have the option to return the car any time after the first seven days without penalty .
What is included in the weekly rate?Unlimited miles, maintenance, and insurance.*
*New York City: Minimum limits required by New York law.
Is gas included in the rental price?No, but charging is included for a limited time only if you rent a Chevrolet Bolt EV.
Are my friends/ family members allowed to drive my rental?The vehicle Renter/ Lessee is the only person authorized to drive.
What do I need to bring at the time of vehicle pick-up?Drivers license with address matching the address at time of sign up.
Your valid TLC License.
Where do I go to pick up my car?All vehicle pick-ups are by appointment only. Please follow the directions in the reservation confirmation email.
How do I pay and when is payment collected?
- Your payment method on file is pre-authorized for $250 when you make your reservation, meaning we hold the funds, but do not take them yet.
- Within 24 hours of picking up your car, the exact reservation amount will be taken from those held funds.
If your reservation is less than $250, we will release the outstanding amount back to you.
If it ends up being more than $250, you will see an additional charge for the remaining funds.
We bill weekly, so your billing date will be the day of the week you started your reservation. So, if you start your reservation on a Tuesday, you will be charged every week on Tuesday.
Make sure the credit or debit card associated with your account is up to date and has sufficient funds before your billing date. And please remember we do not accept pre-paid or gift cards.
We want to keep you on the road driving to earn money, but failure to pay in full weekly will mean that you have to return the car immediately. If it’s not returned, we may need to repossess the vehicle, and no one wants that to happen.
- Your payment method on file is pre-authorized for $250 when you make your reservation, meaning we hold the funds, but do not take them yet.
How do I update my payment method on file?Sign into your app to update your payment method on file.
I created my account but did not make a reservation, how do I reserve a car now?
- Simply login to the Maven app and Click on Select vehicle to view available vehicle options and make a reservation.
- At the time of reservation, we will put a hold on your card on file, equal to one week’s rental + taxes, fees and incidental charges.
I was approved to reserve a car, but it says there are no cars available?Maven Gig rentals could be in high demand in your market. Continue to check the app because Maven rentals are made available daily.
How do I reset my password?
- Open the Maven App.
- Enter your email address as your username.
- Click on forgot password.
- You will receive an email with password reset directions.
Can I cancel/change my reservation?Yes, existing reservations can be canceled/ changed via the Maven app:
Step 1: Open the Maven app.
Step 2: Sign in to your Maven Account.
Step 3: Click on Reservations.
Step 4: View and edit your reservations.
Please note, reservations cancelled within 24 hours of pick up time will be charged one day’s rental fees.
Maven Gig Cars
What cars are available?Vehicle availability varies by city. Maven’s portfolio of cars includes a variety of GM vehicles including sedans, crossovers and SUVs.
Let's Drive - Information for Members in Reservation
What if the car is damaged?Before you drive off be sure to take a few minutes to do a thorough walk-around to see if there are any dents, scratches or other damage. Check the inside as well.
If you notice any problems, please inform the Maven Associate on site and ensure any pre-existing damage is accurately captured on the vehicle condition report. You don't want to be held responsible for damage you didn't cause, so please don't forget to check at the start of the reservation.
The condition report will be referenced and updated when the vehicle is returned.
Am I responsible for tolls?Maven Gig members are responsible for all tolls incurred during a reservation. You may always use any electronic toll lanes on bridges, tunnels, highways, etc. We encourage Maven Gig members to provide your own transponder if you will be driving in areas with toll roads. If you do not have a transponder present in the car, you will be billed by Maven for any tolls incurred, plus a processing fee of up to $3.50, as part of your weekly invoice.
Am I responsible for the parking fees I incur while using the car?You are responsible for the cost of any parking fees or violations you might incur, including fees for meters, garages, and parking tickets. If you receive a parking ticket on the windshield, please pay or contest the ticket ASAP. If Maven should receive notice of any parking violations, we will attempt to redirect the ticket to you and you will be responsible to pay or contest the ticket. If we cannot redirect the ticket, Maven will bill you the amount of the ticket plus a processing fee of $20.
Do you offer roadside assistance?Yes, your Maven rental/lease includes roadside assistance 24 hours a day, 365 days a year. Push the blue OnStar button inside the car or call us at 1 844-HIMAVEN (1-844-446-2836), and we will take care of the details.
What happens if my cars gets towed?Please be mindful when parking to observe all parking signs and applicable laws. If your car gets towed please contact us directly at 1 844-HIMAVEN (1-844-446-2836). You will be responsible for any applicable charges.
What if I get a ticket during my reservation?You are responsible for the cost of any tickets you incur, such as parking, red light camera and speed camera tickets. If you receive a parking ticket on the windshield during your trip, please pay or contest the ticket yourself ASAP. If Maven receives notice of any violations, we will attempt to redirect the ticket to you and you will be responsible to pay or contest the ticket. If we cannot redirect the ticket to you, Maven will bill you for the amount of the ticket plus a processing fee of $20.
Can I dispute a ticket?If you receive notice of the ticket, such as a parking ticket on your windshield, you may contest the ticket as allowed by the issuing authority. Be sure to do so ASAP. If Maven should receive notice of the ticket, Maven will attempt to redirect the ticket to you. You then have the option to contest the ticket as allowed by the issuing authority. If Maven receives notice of the ticket and we cannot redirect the ticket to you, it is not possible to contest the ticket. Maven will bill you the amount of the ticket plus a processing fee of $20.
What if I am in an accident?Navigate your car to a safe area if possible, shift into park, turn off the engine, and turn on your hazards to warn other drivers to avoid your car. If needed, use the red OnStar “SOS” button to request emergency services.
Request a police officer create a written report of the incident. Report vehicle damages. Avoid admitting fault or blaming others.
Take photos and videos, especially license plate numbers and specific damage to vehicles. Collect driver and passenger names, insurance info, makes and models of vehicles, contact info of eyewitnesses, the location of the accident as well as the names and badge numbers of reporting police officers.
If the car is drivable and in need of repairs, call Maven’s agent at 1-800-572-2936 to report the incident. They will direct you to the nearest repair facility. If the car is NOT drivable and in need of tow, please call our Maven agent at 1-800-572-2936 so that we can arrange a tow for you. Failure to report the incident is a violation of the vehicle lease/rental terms and conditions.
If a third party is involved in an accident, please inform them to call Maven’s agent at 1-800-572-2936.
In addition to following the above steps, if the accident occurred while you were on app, some TNC/ delivery platforms may require you to file a claim directly either via the app or by calling a number. In these instances please also follow the instructions provided by the TNC/ Delivery platform you are driving on after calling out Maven agent to file a claim.
Who pays for gas?You are responsible for the cost of refueling the car.
We ask all renters to return the car with the same gas level as at the time of pick up to avoid being charged for gas and a refueling service fee.
Who pays for charging?Charging is on us for a limited time only when you reserve a Chevy Bolt EV! There will be an evGO card located on your driver key chain when you pick up the vehicle.
What happens if my car gets stolen during a reservation?Stay calm and contact us immediately at 1 844-HIMAVEN (1-844-446-2836). Please document in writing the circumstances surrounding the theft and any suspicious activity you may have observed.
Returning your Maven
Where do I return the Maven car when I am done?
- To view when your car is due for a return, please login to your account and click on Reservations.
- If you would like to return the car sooner, please schedule an appointment via the app.
- Drop off details are included in the app and appointment confirmation email.
When do I need to return my vehicle?Program is structured as a lease for an initial period of 35 days in California only. In the U.S. outside of California, the program is structured as a 28 day rental. You have the option to return the car any time after the first week with no penalty . If you are planning to extend your reservation, please go to the Maven app three days before your scheduled end date to schedule a renewal appointment time. This appointment gives Maven the opportunity to inspect your vehicle and extend your reservation. Note: After every rental or lease period, you are required to come to the lot for an inspection.
To view when your car is due for a return, please login to your account and click on Reservations.
Insurance and Damage
What’s the insurance coverage?Every member who complies with the membership contract is covered up to the minimum state required levels while driving a Maven Vehicle. Maven provide insurance to all members subject to the terms and conditions of the Maven Gig Rental Agreement.
How does coverage differ if I am on or off app?Insurance can be a complicated subject but it is important you know how and when our policies cover you in the event of an incident. Insurance coverage is dependent on the commercial platform that you are driving for and if you are on app or off app.
Click here for more details.
How do I file a claim?File a claim by calling Maven’s agent at 1-800-572-2936. Failure to report the incident is a violation of the vehicle lease/ rental agreement. All vehicle incidents need to be reported to this number. Maven rents you a car, and the rideshare or delivery companies provide you employment. It is important to remember that any damages to the vehicle require Maven notification.
Will my credit card cover my damage fee?Yes. We can charge the credit or debit card you have on file with us in order to streamline the process for you.
What if I damage the vehicle?If any damage or loss (such as theft or vandalism) occurs to a Vehicle while in your possession, then you will be responsible for paying for the loss or repairs up to the amount of the damage. Maven reserves the right to offer optional vehicle protection or waive your liability beyond $2,500. See Maven Gig Rental Agreement Section 9 for details.
Will my personal auto insurance cover my damage fee?When driving the Maven Vehicle, your personal insurance might cover you. Read your policy or contact your insurance agent to get the full scoop.
What do I do if the vehicle needs maintenance?If the vehicle is drivable and in need of repairs, drive the vehicle to one of the approved repair facilities listed in the FAQ card in the glove box. Please call and make an appointment before visiting the dealership. If you are not near one of those service centers, please call 1-800-572-2936 and you will be directed to a repair facility in our Fleet Management network.
If you are at a facility to get a repair done, provide your vehicle info and inform the service manager this is a Maven vehicle. Payment will be made on your behalf via Maven’s Element Fleet Management account.
If the estimated repair time exceeds 24 hours please schedule a swap on the app and contact us at 844-HI-MAVEN so that an agent may further assist you. If you choose to wait for the repairs to be completed please keep your complete work order as we'll need that information to confirm the # of days your reserved car was out of service.
If the vehicle is not drivable, press the Blue Onstar button near the mirror and request for OnStar Roadside Assistance. Have the vehicle towed to one of the GM dealerships listed in the FAQ card.
What do I need to bring at the time of vehicle pick-up?You will need a Driver’s license with address matching the address at time of sign up. You will also need a valid credit card pre-authorization equal to $250.
How do I pay and when is payment collected?A credit card pre-authorization* equal to $250 will be required at the time you create your reservation. You will be billed weekly starting on the day that you pick up your car. After you pick up your car, Maven will capture your upcoming weekly rental from your pre-authorization. If your upcoming weekly rental is less than $250, you will be credited the balance to your method of payment on file. If your upcoming weekly rental is greater than $250, you card will be charged the supplemental amount.
Your weekly charge will continue to occur on whatever day of the week in which you picked up your car.
You are responsible for the weekly cost of the car while the car is in your possession. The only way to avoid future charges is to return the car back to Maven.
*Note: Maven uses temporary authorizations as a standard security measure to confirm your method of payment. This is normal for credit card processing systems and when Maven releases the temporary authorization it may take 1-5 days for your account to reflect the availability of the funds.
I created my account but did not make a reservation, how do I reserve a car now?Simply login to the Maven app and Click on Select vehicle to view available vehicle options and make a reservation. At the time of reservation, we will put a hold on your card on file, equal to $250.
How does billing work?At the time of vehicle reservation, Maven does a pre-authorization for $250. If the pre-authorization fails, you will be unable to make a reservation. The pre-authorization puts a hold on the funds in your account.
Your billing date remains the same day of the week that you picked up your vehicle. If for some reason, your payment fails, you will be notified and we will attempt to re-bill your card on file the following Monday or Thursday. If we are still unable to collect your weekly rental charges you will have to return your vehicle immediately and you will be subject to additional charges.
I thought I was eligible for an incentive, why did Maven bill me the entire amount for my rental?Maven will charge your payment method on file for the weekly rental amount + any applicable taxes and fees each week. All incentives will be reflected in your weekly summary from the ridesharing/delivery platforms. Maven does not draw from your ridesharing/delivery earnings. Any questions regarding your earnings or incentives should be directed to your ridesharing/delivery partner.
My vehicle is in for service or maintenance. Will I still be charged for the days my vehicle is being serviced?If your vehicle is at a repair facility for more than 24 hours, you will be credited back for the days you were unable to use the vehicle provided you are in touch with us at 844-HI-MAVEN and that it is verified with the shop. Please keep your completed repair order with the date-in-shop and the date the repairs were completed.
If your vehicle was serviced and back in your possession within 24 hours you will not be credited and the weekly rate would still apply.
Once the service has been completed, please call us at 844-HI-MAVEN. Please be prepared to send us a completed copy of the repair order showing the date in-shop and the date the repairs were completed. This will be reviewed and the credit will be determined per the guidelines of the Maven Member Agreement.
If I return the car mid-week, how do I get billed?You can return the car to Maven Gig anytime after seven days without penalty. If you return the car mid-week and it has been less than seven days, you are still responsible for the full week reservation cost. If it has been more than seven days and you return the car mid-week, you will receive a refund on your next billing date. If you schedule a swap or renewal, your refund will be applied as a credit on the new reservation.
How do I update my payment method on file?Open the Maven app and sign into your account. Click on More at the bottom right corner of the app and then click on "My Info". Select Credit Card, edit details and save it.
How do I resolve a billing issue?If you have any questions related to billing, please contact us at 844-HI-MAVEN and an agent will assist you.
Chevrolet Bolt EV
What is the Chevrolet Bolt EV?The Bolt EV is an all-electric vehicle with an EPA estimated range of 238 miles on a full charge. Your actual range may vary based on several factors including temperature, terrain, and driving technique. As part of this pilot program, Maven will pay for your charging costs for a limited time only at public EVgo charging stations. Please read the FAQ below to gain familiarity with the Bolt EV and the pilot free charging program.
How long does charging take?Note: Charge times vary and can be impacted by a variety of factors including weather, temperature, driving style and speeds, and battery charge.
Once you plug in at a charging station, the vehicle cluster will display your estimated charging time to reach a full charge or time to reach 80% battery charge while DC charging.
There are 3 types of charging levels:
Level 1: Basic 120 volt household outlet. There is a charge cord that comes with the Bolt EV that connects to a 3-pronged 120 volt outlet & charges your Bolt EV at up to 4 miles per hour of charge. NOTE: only plug into outlets that have been inspected by a certified electrician. Damage done to outlets, wiring, etc., will not be covered by Maven.
Level 2 “SAE J1772”: Level 2 stations will charge the Bolt EV up to 25 miles per hour of charge. You can filter for Level 2 “public” stations on the Plugshare app.
DC Fast Charging “CCS/SAE”: Most EVgo stations are DC Fast Charging stations, and depending on outside temperature, charge station power, and other factors such as your current battery charge, you can obtain up to 90 miles of range in 30 minutes.
Where do I charge the vehicle?The free Plugshare app maps all charging locations. Recommended steps for using the app:
1. Download the Plugshare app
2. Enable location services
3. Filter for ‘High Power Stations’
4. When in need of a charge, look for EVgo DC Fast Charging stations with “CCS/SAE” listed. Your vehicle will come with an EVgo charging card that you will use to initiate the charge sessions. Maven will pay for your charging on EVgo fast charging stations for a limited time only. You may also choose to charge at other provider’s stations (e.g. Chargepoint, Greenlots), but please note: the charging fees at non-EVgo stations are not paid for by Maven. You will need to set up your own account with these companies and pay for the charging session with your credit or debit card.
What if I don’t have my Evgo charging card or it’s not working?1. Call EVgo at 855-999-3846.
2. Inform EVgo that you are a Maven customer.
3. Inform EVgo of your card number & VIN.
4. EVgo call center will "remote start" the station with this information.
When do I charge?When and how often you charge is completely up to you and your driving patterns. We recommend beginning to look for a charging opportunity once your vehicle reaches around 60 miles of range.
Is there a charging cord in the vehicle?There is a Level 1 charging cord in the vehicle. This can be used at 120 volt standard household outlets if the outlets are approved by a certified electrician. If you lose or damage this cord, you will be charged a fee of $525.
What are some charging recommendations?When and how often you charge is completely up to you and your driving patterns. Here are a few tips to consider:
Charge battery to 80% or higher at the end of your shift in preparation for your next shift.
Fast Charging Stations are generally less crowded before 9 a.m. and after 9 p.m. Monday – Friday.
Your actual range may vary based on several factors including temperature, terrain, and driving technique.
You may want to take a quick 15-30 min break after 4 hours of driving to opportunity charge.
Charging speed at DC Fast Charging stations slows significantly once the battery charge reaches ~80%.
If you are close to running out of charge:
- Exit the highway, if necessary.
- Conserve charge by decreasing speed and turning off climate control.
- Pull over to a safe location.
- Navigate to the closest charging station.
- If necessary, push the blue OnStar button to be routed to the closest charging location.